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FAQ

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HOW DOES THE REWARD SYSTEM WORK?
Once have have joined our reward system you receive 4 points for every $ you spend.
Rewards are as follows.
800 points = $8.00 coupon
1500 points = $15.00 coupon
2500 points = $25.00 coupon
You also receive 200 points for joining.
 
WHAT POSTAGE SERVICE DO YOU USE ?
For Australian shipping we go through Fastway & Australia Post (other couriers are used when needed) These are automatically tracked and you will receive a tracking number once your package has been sent.
All packages sent with a courier  will require a signature  on Delivery, you will need to advise us if you want your package left without a signature (this is done at your risk and we will not be held responsible for lost or stolen packages)
Packages sent with Australia Post can either be left without a signature (this is done at your risk and we will not be held responsible for lost or stolen packages) or require a signature on delivery. The choice is yours during checkout.
 
International Buyers :  Yarns For All has no control over any customs duties, queries, delays or charges that may arise. The receiver must also pay Customs charges/Duties before delivery is made to the receiver .Yarns For All reserves the right to pass these charges directly onto you the customer. If charges are incurred and you do not wish to pay the Customs charges/Duties and the consignment is returned to Yarns For All, all return shipment charges will also be passed on to you and by proceeding with this booking you agree to pay these charges.
 
CAN I PICK UP MY ORDER ?
Yes you are more than welcome to pick your order up. During checkout you can chose to pick up your order. Once your order is packed and ready you will receive an email saying it is AWAITING PICKUP. Pick up is available between 10am and 3pm Monday to Saturday from 12 Citrine Gardens Forrestfield Western Australia.  Orders will be kept for 2 months, if after this time they are not picked up , the order will be deemed abandoned and stock returned to shelves . (no refund will be given)  If you can't make it within these times please email us at contact@yarnsforall.com.au and we will sort out a time that is suitable.
 
DO YOU SEND THE SAME LOT NUMBERS  ?
We do send the same lot numbers if possible, there are time however when this isnt possible. If it is important that you need to same lot numbers please let us know when you order.
 
 
HOW LONG DOES IT TAKE TO SHIP MY ORDER ?

Orders place Monday to Thursday before 4pm WST will be shipped next day (Providing payment has been received)                                                                                                                               Orders place Friday to Sunday before 4pm Sunday WST will be shipped on the following Monday (Providing payment has been received.)

 HOW DO I MAKE PAYMENT ?
Payments are made through  PayPal, Bank transfer , Square(Credit Cards),  Afterpay or ZipPay.
 
 DO YOU CHARGED GST?
 As of the 27th Jan 2018 we started charging GST as per Australia Taxation Laws. GST is included in the price of the product so there are no surprises at the checkout.
 
PRE ORDERED YARN;
We order stock once a month, so include any pre ordered yarn in our order. It can take up to 4-5 weeks for you to receive the order from us. If you order in stock items at the same time as pre ordered they will all be shipped when the pre ordered items are in stock. If in stock items are required before hand an additional shipping charge will apply
 
DOES YARNS FOR ALL HAVE A PHYSICAL ADDRESS?
No sorry, Yarns For All is purely an online store.
Our Warehouse address is  Citrine Gardens, Forrestfield, Western Australia. 6058

 

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