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Categories

Shipping

 

Shipping

All orders including pre-order items will be fulfilled once pre-orders items are in stock. 

 We can ship to virtually any address in the world. Australia Post is our main service ,other courier companies are also used when necessary.  Please allow  between 1-10 business days within Australia and up to 21 days internationally for your purchase to arrive. Due to COVID-19 these times may be longer.

All packages without a signature required ATL (Authority to Leave), is done at your risk and we will not be held responsible for lost or stolen packages.

Shipping is as follows:

  • Australia
  • Shipping starts from $9.15. Free for orders over $140.00                                                                                                                                                                              
  • New Zealand 
  • With Australia Post  $16.00 upward  depending on the weight of your order.(2-3 weeks for delivery)   
  • With DHL costs start at $27.50 upward depending on the weight of your order.(2-3 days delivery)                                                                                                                      
  • Rest of the World
  • With Australia Post  $19.80 upward  depending on the weight of your order.(2-3 weeks for delivery)   
  • With DHL costs start at $35.20 upward depending on the weight of your order.(2-3 days delivery) 

Shipping Policy 

Yarns For All ("we" and "us") is the operator of (https://yarnsforall.com.au/) ("Website"). By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.
 
1. General 
Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfill all your items at time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the backordered item or if you would prefer for us to process a refund.
 
2. Shipping Costs 
Shipping costs are calculated during checkout based on weight, dimensions and destination of the items in the order. Payment for shipping will be collected with the purchase. This price will be the final price for shipping cost to the customer.
 
3. Dispatch Time
Orders are usually dispatched within 2 business days of payment of order
 
4. Change Of Delivery Address
For change of delivery address requests, we are able to change the address at any time before your orders status has changed to AWAITING SHIPMENT. After this we are unable to change the delivery address due to postage having been paid.
 
5.Delivery Time Exceeded
If delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation.
 
6.Tracking Notifications
Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider
 
7.Parcels Damaged In Transit
If you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with next steps.
 
8.Import Duties & Taxes
Import duties and taxes for international shipments may be liable to be paid upon arrival in destination country. This varies by country, and Yarns For All encourage you to be aware of these potential costs before placing an order with us.
If you refuse to to pay duties and taxes upon arrival at your destination country, the goods will be returned to Yarns For All at the customers expense, and the customer will receive a refund for the value of goods paid, minus the cost of the return shipping. The cost of the initial shipping will not be refunded.
 
9.Insurance
Parcels are insured for loss and damage up to the value as stated by the courier.
 
10.Process for parcel damaged in-transit
We will process a refund or replacement as soon as the courier has completed their investigation into the claim.
 
11.Process for parcel lost in-transit
We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.