Returns
Returns Policy
We will accept returns , the following is policy
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
Returns Address : 12 Citrine Gardens Forrestfield, WA, 6058 Australia
We will accept returns , the following is policy
- If the product is faulty.( yarn will be exchanged or total cost refunded includes shipping cost to return)
- If the wrong product was sent in error.(yarn will be exchanged or total cost refunded includes shipping cost to return)
- NO returns if you change your mind so choose carefully.
- NO returns on patterns books, magazines or Home Made items.
- NO returns after 30 days.
- NO returns on Sale items, these items can not be exchange either.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
Returns Address : 12 Citrine Gardens Forrestfield, WA, 6058 Australia