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Shipping & Returns

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Shipping

All orders including pre-order items will be fulfilled once pre-orders items are in stock. 

 We can ship to virtually any address in the world. Australia Post is our main service ,other courier companies are also used when necessary.  Please allow  between 1-10 business days within Australia and up to 21 days internationally for your purchase to arrive. Due to COVID-19 these times may be longer.

All packages without a signature required ATL (Authority to Leave), is done at your risk and we will not be held responsible for lost or stolen packages.

Shipping is as follows:

  • Australia
    Shipping starts from $8.45. Free for orders over $140.00
  • To New Zealand shipping is from $14.50 to $35.40 , depending on the weight of your order.
  • Rest of the World, Please go to our contact page and email your order to us . We can then quote postage at the time of order.

 

Returns Policy

We will accept returns , the following is  policy
  • If the product is faulty.( yarn will be exchanged or total cost refunded includes shipping cost to return)
  • If the wrong product was sent in error.(yarn will be exchanged or total cost refunded includes shipping cost to return)
  • NO returns if you change your mind so choose carefully.
  • NO returns on patterns books, magazines or Home Made items.
  • NO returns after 30 days.
  • NO returns on Sale items, these items can not be exchange either.


You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.

Returns Address : 12 Citrine Gardens Forrestfield, WA, 6058 Australia

 


 

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